Help Center
Frequently Asked Questions
Everything you need to know about renting with Flathead Lake Storage.
Facility Features
Flathead Lake Storage manages several storage facilities across the Flathead Valley, offering fully fenced and gated access at all three locations. Our gate system provides each customer with a unique personal access code.
Gated Access
Fully fenced and gated facilities with a unique electronic code per customer.
Drive-Up Access
Pull right up to your unit — easy loading and unloading at all locations.
Month-to-Month
No long-term contracts. Stay as long as you need and leave when you're done.
Variety of Sizes
From small closet units to large drive-up spaces — we have the right fit.
Rent & Pay Online
Complete your entire rental from your phone — no office visit needed.
Locally Owned
Family-owned and operated right here in the Flathead Valley.
Access Hours
What are the gate access hours?
Our facilities are accessible 7 days a week using your personal gate code.
Gate Hours: 7:00 AM – 9:00 PM, 7 Days a Week
How do I access the facility?
Each customer receives a unique electronic gate code after completing their rental online. Enter your code at the keypad to open the gate — no key, no staff needed.
Need access outside of office hours?
The gate is accessible every day from 7:00 AM – 9:00 PM using your personal code. You can also manage your account online 24/7 at Pay Account. Pay rent, update your contact information, and more from any device, any time.
Office Hours
What are your office hours?
| Monday | 8:30 AM – 5:00 PM |
| Tuesday | 8:30 AM – 5:00 PM |
| Wednesday | 8:30 AM – 5:00 PM |
| Thursday | 8:30 AM – 5:00 PM |
| Friday | 8:30 AM – 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Do I need to visit the office to rent a unit?
No — everything can be handled online or at our 24/7 Insomniac Kiosk. Rent, pay, and manage your account without ever visiting during office hours.
How do I reach someone if I have a problem?
Call us at 406-253-7943 or Email Us. We're happy to help.
Insurance
Is my stored property insured?
Flathead Lake Storage does not provide insurance coverage for stored items. We strongly recommend checking with your homeowner's or renter's insurance provider — many policies cover items stored off-site.
Can I purchase storage insurance?
Third-party storage insurance is available through several providers. Ask us at move-in and we can point you in the right direction.
Locks
Do I need to provide my own lock?
Nope — a lock is included with every rental. When you move in, your lock will already be waiting inside your unit. No need to bring or purchase one.
What do I do with the lock when I move out?
Moving out is simple. Just follow these three steps:
Move-Out Steps
Sweep out the unit.
Return the lock by placing it in the red drop box at any of our facilities.
That's it — no office visit needed!
Where are the drop boxes located?
There is a red drop box at each of our three locations — Somers, North Bigfork, and Woods Bay. You can return your lock to any of them regardless of which facility you rented from.
Payment Methods
What payment methods do you accept?
We accept the following payment methods:
💳 Credit Cards
💳 Debit Cards
🏦 Checks
💵 Cash
How do I pay my monthly rent?
Pay anytime online through Pay Account. Autopay is also available — enroll through your online account or by calling our office at 406-253-7943.
Can I pay by check or cash?
Yes! Checks and cash can be:
Payment Drop-Off Options
Dropped off during business hours at our main office: 6470 MT Hwy 35, Bigfork, MT 59911
Mailed to: PO Box 2559, Bigfork, MT 59911
Placed in the secure red drop box at any of our three facilities — checked every business day.
Can I set up autopay?
Yes — enroll in AutoPay through your online account or by calling our office at 406-253-7943. Set it up once and your rent is handled automatically each month.
Late Fees
What happens if I pay late?
Rent is due on the same date each month. A late fee will be applied if payment is not received by the due date. We recommend setting up autopay to avoid late charges.
What happens if my account becomes past due?
Accounts that remain unpaid may have gate access suspended and could be subject to lien proceedings per Montana state law. Please call us immediately if you're having trouble making a payment — we're happy to work with you.